Frequently Asked Questions
Frequently Asked Questions
How do I choose furniture for my space?
Review the product dimensions and measure doors, hallways, stairs, elevators and the final installation area before ordering. For larger sets, also allow room to assemble and arrange each component.
Will colors and materials look exactly like the photographs?
Color can vary slightly with screen settings and lighting. Natural materials and woven surfaces may also show subtle variation in tone, grain or texture.
How do I find the delivery estimate and cost?
The applicable information is shown on the product page or during checkout. For the nine current products, U.S.-warehouse carrier transit is generally estimated at 3–5 business days after dispatch; one available route may take up to 8 business days. Processing occurs before dispatch.
Can an order arrive in more than one package?
Yes. Furniture sets can be shipped in several cartons and may generate more than one tracking number.
What should I do if a package or product arrives damaged?
Keep the packaging, take photographs and contact us promptly with your order number. When possible, note specific visible damage with the carrier at delivery.
Can I change my mind after delivery?
Eligible items can be returned under the conditions in our Returns & Refunds policy. Contact us before shipping any large item.